Terms And Conditions of use of Website and Services
1. INTRODUCTION:
a. The domain https://www.rupantarboutique.com including any web-pages
thereof is the web-site (“Website”) of Rupantar Boutique Pvt. Ltd. (hereinafter
“Rupantar”, “we”, “us” or “our”) having its registered office at Address here, Kolkata - 700104, India
b. Through the Website we intend to sell our original merchandise
including but not limited to clothing, footwear, accessories, jewellery, etc.,
designed or created by us.
c. Your access to the Website is subject to these terms and conditions
(“Terms”) set out hereinafter and the ‘Privacy Policy’, ‘Purchase Order
Policy’, ‘Shipping and Delivery’, ‘Return and Exchanges’, ‘Payment Options’ or
such other policies as may be introduced by us from time to time.
2. ACCEPTANCE OF TERMS:
a. These Terms have come into effect immediately.
Use of the Website is available only to persons who can form legally
binding contracts under Indian laws. All persons who are “incompetent to
contract” within the meaning of the Indian Contract Act, 1872 cannot use the
Website. For example if your age is below 18 years or you are an un-discharged
insolvent you are prohibited to use this Website or purchase any products from
this Website or enter into any form of contract with Rupantar Boutique. The
Website is also not available to persons whose membership has been suspended or
terminated by Rupantar Boutique for any reason whatsoever.
b. By using the Website or purchasing products from the Website through
any computer resource including but not limited to mobile or tablet devices,
you agree that you have read and understood these Terms, various policies and
signify your acceptance to be bound by them in entirety.
c. Except where additional terms and conditions are provided which are
product specific, these Terms shall supersede all previous representations,
understandings, arrangements or agreements.
d. If you have any queries about the Terms, various policies or have any
comments, suggestions or grievances on or about our Website, please mail us
your query at shop@rupantarboutique.com.
3. PRIVACY POLICY AND OTHER POLICIES:
a. By accessing the Website or sharing information on the Website, you
permit Rupantar Boutique to use your information including personal or
sensitive personal data/information (“Information”) as provided or may be
provided to Rupantar Boutique and stored by the Website in electronic medium in
connection with your visiting the Website or ordering products made available
on the Website, etc. It is further clarified that the term Information shall
also include any information made available to us by you at the time of
registration, buying or listing process, in the feedback area, blog area or
through any e-mail feature or a written letter or form mailed or submitted to
any of our stores and/or offices. We will protect your Information in accordance
with our Privacy Policy.
b. By accessing the Website or purchasing products from the Website
through any computer resource including but not limited to mobile or tablet
devices, you agree that you have read and understood the Privacy Policy. You
further consent that the terms and contents of such Privacy Policy are
acceptable to you.
c. In addition to the Terms and ‘Privacy Policy’, you shall also be
bound by ‘Purchase Order Policy’, ‘Shipping and Delivery’, ‘Return and
Exchanges’, ‘Payment Options’ or such other policies as may be introduced by Rupantar
Boutique from time to time.
d. We reserve the right to modify or update these Terms including any
policy at any time without prior notice. Access to Website after any
modification or revision of these Terms or any policy/policies shall also
constitute your acceptance to be bound by such modified Terms or any
policy/policies. If required by any Indian laws, the modified or revised Terms
or any policy/policies shall be applicable to any products purchased prior to
such modification or revision becoming effective.
e. You acknowledge that these Terms, policy/policies including any
modification(s) thereof constitute a valid contract between you and Rupantar
Boutique, even though it is in electronic form and is not physically signed by
you and us. Thus you acknowledge and agree that by mere use of the Website, you
shall be contracting with Rupantar Boutique and these Terms and various
policies will be binding upon you.
f. If Indian courts, for any reason hold any of the condition of the
Terms or policy/policies as invalid, void or unenforceable, to any extent or in
any particular context, such condition of the Terms or policy/policies only
shall be deemed to be severed/deleted only for such limited extent/context as determined
by the Indian court provided however that, in such event these Terms or any
policy shall be interpreted so as to give effect, to the greatest extent
consistent with and permitted by Indian laws, to the meaning and intention of
the excluded condition of the Terms or policy/policies as determined by such
Indian court and the validity and force of the remainder of this Agreement
shall not be affected.
g. Unless context otherwise require, all policies whether in force
presently or introduced subsequently shall be deemed to be part of these Terms.
In case of any conflict between Terms and any policy the provisions of such
policy shall prevail.
4. SITE ACCESS
rupantarboutique.com grants you a limited permission to access and make
personal use of this site and not to download (other than page caching) or
modify it, or any portion of it. This permission does not include any resale or
commercial use of this site or its contents; any collection and use of any
product listings, descriptions, or prices; any derivative use of this site or
its contents; any downloading or copying of account information for the benefit
of another merchant; or any use of data mining, robots, or similar data gathering
and extraction tools. This site or any portion of this site may not be
reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited
for any commercial purpose without express written consent of rupantarboutique.com.
You may not use any proprietary information (including images, text, page
layout, or form) of rupantarboutique.com and our affiliates without express
written consent. You may not use any meta tags or any other hidden text
utilizing rupantarboutique.com name or trademarks without our express written
consent. Any unauthorized use terminates the permission granted by rupantarboutique.com.
You are granted a limited, revocable, and nonexclusive right to create a
hyperlink to the home page of rupantarboutique.com so long as the link does not
portray rupantarboutique.com, its affiliates, or their products or services in
a false, misleading, derogatory, or otherwise offensive matter. You may not use
any rupantarboutique.com logo or other proprietary graphic or trademark as part
of the link without express written permission.
5. COPYRIGHT
At Rupantar Boutique we value and share your concerns about privacy and
security. By visiting us, the user is committing to reading, browsing and
accessing all our information subject to the guidelines and terms of use
applicable to such services. If it is not acceptable, kindly refrain from
accessing or visiting our site. All content published on this site including
texts, graphics, audio clips, images, logos etc. are the exclusive property of devrnil.com.
Any use of said content without our express consent in any other form without
our prior knowledge or approval is explicitly forbidden and subject to the
copyright law.
6. YOUR ACCOUNT
If you use this site, you are responsible for maintaining the
confidentiality of your account and password and for restricting access to your
computer, and you agree to accept responsibility for all activities that occur
under your account or password. rupantarboutique.com and its affiliates reserve
the right to refuse service, terminate accounts, remove or edit content, or
cancel orders in their sole discretion.
7. PRODUCT DESCRIPTIONS
rupantarboutique.com and its affiliates attempt to be as accurate as
possible. However, rupantarboutique.com does not warrant that product
descriptions or other content of this site is accurate, complete, reliable,
current, or error-free. If a product offered by rupantarboutique.com itself is
not as described, your sole remedy is to return it in unused condition.
8. PRICING
The pricing is subject to Rupantar Boutique internal pricing policy and
the prices shall be determined only at the sole discretion of Rupantar Boutique.
Thus the prices are subject to change at any time, without any notifications.
Further the prices and availability of product(s)/merchandise(s) are liable to
change without any prior notice from Rupantar Boutique. Unless otherwise
mentioned, the price displayed on the Website for any product(s) in INR
represents the full price of the product(s) to be shipped in India. Unless
otherwise mentioned, the price displayed on the Website for any product(s) in
foreign currency represents only the price of the product(s) to be shipped
outside India and excludes charges towards foreign shipping cost, any custom
fees, import duties, taxes and levies which would be extra. It may be noted
that in case of international sale, Rupantar Boutique cannot provide the
quantum of any custom fees, import duties, taxes and levies. Due to the nature
of international shipping, occasionally a customer may have to pay additional
import duties and taxes which are levied once a shipment reaches your country.
Further also take note that the actual amount to be paid by you as an
international purchaser will be the equivalent amount in the currency of your
credit card/debit card, as per the currency conversions done by your
bank/credit card/debit card provider on the date of billing.
9. SHIPPING
We offer FREE SHIPPING for all orders within India. For international
orders shipping charge of USD 80/ Euros 72/ INR 6000/- amongst others will be
applicable depending on the volumetric dimensions / weights, whichever is
higher. If you fail to take the delivery of the goods, Rupantar Boutique may at
its discretion charge you for additional shipping costs.
10. PAYMENTS
All payments made against the purchases/services on rupantarboutique.com
by you shall be as against the MRP displayed on the website and shall be in
terms and conditions of the third party Online Payment Gateway Services as
adopted and applicable to your transaction. Before shipping your order to you,
we may request you to provide supporting documents (including but not limited
to Govt. Issued ID and address proof) to establish the ownership of the payment
instrument used by you for your purchase. This is done to ensure a safe and a
full proof online shopping environment to our users. We may employ third-party
facilities for Payments on the Website. Such payments can be made through the
electronic transactions, as may be permitted by Rupantar Boutique which shall
be at its sole discretion. Use of such third-party services will be governed by
their User Agreement, Seller Terms, Conditions and other rules and policies as
may be required and applicable for your nature of activities. While availing
any of the payment method/s offered by us, we are not responsible or take no
liability of whatsoever nature in respect of any loss or damage arising
directly or indirectly to you including but not limited to the following: (a)
lack of authorisation for any transaction/s; (b) or exceeding the present limit
mutually agreed by you and between your “Bank /s”; (c) or any payment issues
arising out of the transaction; (d) or decline of transaction for any other
reason/s.
11. DELIVERY
Rupantar Boutique endeavours but does not guarantee delivery of products
in the stipulated time period as mentioned on the purchase of the product. In
no manner can the contract be repudiated if Rupantar Boutique fails to deliver
any one or more products in the stipulated time frame. However, if you fail to
take the delivery of the goods, Rupantar Boutique may at its discretion charge
you for additional shipping costs.
Delivery time provided is a guideline only and does not take into
account possible delays that may arise due to payment authorization. Estimated
delivery times are to be used as a guide only and may vary sometimes due to
factors beyond our control. We are not responsible for any delays caused by
destination customs clearance processes. Or by factors such as a transportation
strike or disruption of delivery services in any area due to any reason
whatsoever. We are unable to redirect orders once items have been dispatched.
Please provide the complete & accurate shipping address including pin code
and a mobile number. We cannot initiate a refund if the customer has provided
wrong or incomplete shipping address.
All domestic and international orders of items purchased off the rack
should take about 2-4 weeks for delivery from the date of purchase. All
domestic and international customised orders should take about 6-8 weeks for
delivery from the date of placement of order.
Please note that all stipulated delivery timelines might be affected by
prevailing postal and delivery situations during the COVID-19 pandemic related
lockdowns and restrictions.
12. CANCELLATION AND RETURN POLICY
No exchange no refund policy on customised orders, domestic or
international.
An item purchased off the rack can be cancelled only within the first
twenty-four hours. In such a case the full payment amount will be refunded.
Post the twenty-four hour period we will only issue credit notes and money will
not be directly refunded.
Credit notes will be issued in seven working days.
In the unlikely event that any merchandise you have ordered from us is
not received in good condition, is damaged or defective, or if merchandise
delivered is different from what you had expected, please reach out to us
within 24 hours of receiving the order. Once communication is received, the
customer care team at Rupantar Boutique would study the need for return or
exchange.
Alteration service is only available for domestic purchases. We will
only issue credit notes and money will not be directly refunded.
In the unlikely event that any merchandise you have ordered is cancelled
from out end due to unavailability or damage or some unforeseeable reason, the
full payment amount will be refunded.
13. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
This site is provided by rupantarboutique.com on an as is and as available
basis. rupantarboutique.com makes no representations or warranties of any kind,
express or implied, as to the operation of this site or the information,
content, materials, or products included on this site. You expressly agree that
your use of this site is at your sole risk.
To the full extent permissible by applicable law, rupantarboutique.com
disclaims all warranties, express or implied, including, but not limited to,
implied warranties of merchantability and fitness for a particular purpose. rupantarboutique.com
will not be liable for any damages of any kind arising from the use of this
site, including, but not limited to direct, indirect, incidental, punitive, and
consequential damages.
We as a merchant shall be under no liability whatsoever in respect of
any loss or damage arising directly or indirectly out of the decline of
authorization for any Transaction, on Account of the Cardholder having exceeded
the preset limit mutually agreed by us with our acquiring bank from time to
time.
14. EXACTNESS
Rupantar Boutique has taken all steps to ensure that the colour, size,
shapes, design and other features of the products/merchandise that are
displayed on our Website is accurately reproduced so as to resemble the actual
product. However the graphical display i.e. visuals of the products/merchandise
would be dependent upon the configuration of your computer resource. We do not
guarantee that the colour of products/merchandise displayed on the Website in
your computer resource accurately represents the actual product/merchandise.
Each piece goes through hand processes like hand dyeing, spinning, cutting, and
embroidery making each piece unique in nature, hence no two pieces are similar
and there is a slight variation in bespoke (made to measure) orders.
15. FORCE MAJEURE:
Neither party will be held liable for any loss or failure to perform any
obligation (other than your payment obligation where you are still receiving
all or part of any products purchased under these Terms), due to events such as
storms, tsunami, fire, floods, earthquake, outbreak of any contagious diseases,
or any other acts of God or any governmental act or industrial dispute(s),
strikes, labour unrest, civil commotion, riots, terrorist attack, war, poor
environment/weather conditions, mechanical break-down, obstruction of any
public or private road/highway, of any circumstances (other than insolvency of
the party) beyond any party’s reasonable control (“Force Majeure event”). Party
affected by Force Majeure event shall as soon as reasonably possibly send a
written notice to the other party of occurrence of Force Majeure event. If the
Force Majeure event continues for more than 3 months from the date of placement
of purchase order for any product(s), either party may cancel the purchase order
immediately by giving the other party a written notice of the termination of
contract. In case of termination of contract/purchase order due to Force
Majeure event , you further agree to make payment for the product(s) so
delivered prior to occurrence or during the occurrence, if any of the Force
Majeure event.